How to edit, deactivate and adjust schedule exceptions

Edit a grid when time windows, capacity, linked services or working days change. Use exceptions for holidays, maintenance, vacations or special capacity.

🚀 Step by step

1. Open Schedule grids.
2. Search for the grid by name.
3. Open the record and click Edit.
4. Update default times, interval or capacity.
5. Adjust compatible services.
6. Adjust weekdays when a day has a different window.
7. In Exceptions, add special periods.
8. Fill in label, start, end and internal reason.
9. Enable Close schedule during the period when no times should be offered.
10. Deactivate the grid when it should no longer accept new appointments.
11. Save the changes.

✅ Expected result

The grid reflects the real operational availability.